Pocket HoseComplaints and Reviews

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  • Customers like
    • Light weight 15
    • Concept 13
    • Ease of use 10
  • Customers don't like
    • Burst very quickly 24
    • Leaks and bursts 12
    • Busted hose 10

Pocket Hose Top Brass 50 foot hose. I just finally got it out of the plastic container! Who designed this? Horrible design, who are you trying to keep out?! As a 68 year old woman, I had a *** of a time opening this. Scissors, pliers, gloves all needed to break into it. Plus trying to do all this without cutting the hose or slicing myself! Has anyone filed a lawsuit as yet for a trip to the ER... Read more

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The idea is absolutely great, but, they do not last very long. I love them and will continue to use them just wish they could make them to last longer. Add comment

My issue was not resolved. I have no tv. Bought the extended warranty. Cashier wasnt told exactly what warranty would cover. Thats not my fault. Now i , who is dusabled on limited income has to come up with money for tv. Im not rich! Hope you enjoy my stress. Thanks for nothing. Ill never buy your products or extended warranty again. I was lied to. Plain and simple. Accidents happen and i... Read more

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Bogus warranty. They will not replace. Indicate that they will and tell you to check www.getorderstatus.com to get your status. I've called numerous times with false promises of replacement. Both of my hoses burst in one day! I have a third as I liked the hoses, but did not realize they just burst! Emailed pictures several times to customerservice@pockethoseultra.com as requested with my... Read more

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purchased two pocket hoses this year. both were 25' and both hoses broke within three months of light use. they both burst at the ends and split from the material. after the first one burst that way, I assumed it was inevitable the other would also break. And it did. these are poorly designed. they were stored out of direct sunlight and in a small bin attached to the hose line. back to the... Read more

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I used my pocket hoses a few times this summer and then all of a sudden , they burst with loud bangs. I am so disappointed in this product. I have 4 50 ft. pocket hoses. I had to borrow my neighbours hose to finish watering. I am so disappointed in this product. Where do I return them to ??? Sure wish that I had read the reviews before I purchased them. I live in Tennessee so it doesn't freeze... Read more

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Liked the pocket hose, but it burst. Went online and followed the How Do I Get A replacement Pocket Hose. I actually had the receipt, took photos, and had the paper liner that came in the plastic container. Sent all to the e-mail address which bounced back as undeliverable. Called their 1-844-863-0167 customer service number. Said my wait time was 4 minutes. 27 minutes later I hung up. ... Read more

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I have a green 50-ft. pocket hose and liked it because it was light and would at least try to shrink up when turned off. I was watering plants and heard a whoosh and the outer hose covering suddenly split open and then an extremely loud BANG! the white inner tube burst nearly deafening me. I could scarcely hear following the explosion. Still have ringing in my ears and when I speak! NOT... Read more

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Yes could be the worst product ever made. The first one burst after just a few months and now I have another one where the it has sprung a leak where the hose goes under the nozzel. Unfortunately, the box did get thrown away and i think we put the receipt inside. Add comment

Horrible product horrible customer service. Made a complaint was told to contact their care team so I did they said I needed the reciept or the packaging I had neither so I contacted big lots they told me to call corporate I did they told me to call back later they told me they needed more info from my card company I got the card company to give me the info I contacted big lots I got my receipt... Read more

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